Too many times, we design our delivery systems based on what our inside team wants, instead of creating systems that benefit the customer, client, and member first.

Alvin Toffler said: “The illiterate of the future will not be those who can’t read or write. The illiterate of the future will be those who can’t learn, unlearn, and...

Behavior is a little-talked-about subject in leadership circles; but it sets the tone for your entire organization. How do you behave during difficult times? This will heavily influence how far you...

As leaders, we tend to focus on our calendars—our appointments, functions, organizational structures, and so on. However, before we refine our calendars, we must ensure our character is...

Many of us are discouraged when we fall, thinking we’re failures. However, look at children. The only way they can walk is by falling enough times to learn what it takes. Think of falling as...

We’re prone to thinking that people go through seasons of transition and seasons of staying the same. However, everyone, including you, is constantly changing! Our emotions, bodies, minds,...

Many companies try to brand themselves by telling the world who they are. In fact, an organization’s brand is developed from what others say about them. As a leader, YOU are the brand!

True leadership requires leaning into the unease of stretching beyond what feels safe or familiar. When you embrace discomfort as a necessary part of the journey, you unlock opportunities for...

Comfort can lull leaders into choosing the path of least resistance while still expecting big results. However, true progress, growth, and success come from stepping into discomfort. The greatest...

Blind spots can hinder a leader’s growth, yet they often go unnoticed because leaders don’t ask and others hesitate to tell. Here’s the critical question: How will you respond...